The cusp of a new platform is a dangerous place to be in. In my world, it usually it means that we’re looking to upgrade or replace our EPM platform and therefore are scaling down our investment in it until we can make the great leap forward. The problem is, of course, that our processes don’t stop evolving. They keep changing and moving.
Once an organization determines it’s on the cusp, it’s more likely to have a process/tool mismatch, where the two get out of synch. That then results in a drop of user adoption, a lack of process controls, and a gradual descent into the same chaos the organization started from. Being on the cusp hurts organizational performance.
Enter the cloud. Being in the cloud means that the organization will never really have to worry about big bang upgrades again. Instead, the focus can move from the technical to ensuring the evolving processes are supported by the tools. This tends to change the long term support discussion. Instead of planning every several years to reset the tools to match the processes, organizations in the cloud move to a more constant, steady stream of tool changes that ensure compliance.
This, I suspect, will be one of the bigger changes of moving to the cloud….the change in thinking towards IT that comes from not having that periodic opportunity to remove the old and start with the new, that opportunity to get rid of the old architecture and move towards a brand new one.